30-Day Satisfaction Guaranteed Return Policy

At Docushop, we stand behind the quality of our digital document templates and your satisfaction is our top priority. We understand that finding the right document for your business needs can be challenging, so we offer a 30-day satisfaction guarantee.

Policy Details:

1. Eligibility for Returns:

   • Customers are eligible for a return and refund within 30 days of the purchase date.
   • The guarantee applies only to your first purchase of a document template from our website.

2. Conditions for Return:

   • The template must not have been downloaded more than once.
   • You must provide a valid reason for the return, such as the template not meeting your specific business needs or not matching the description on our website.

3. Process for Returns:

   • To initiate a return, contact our customer service team within 30 days of purchase at hello@docushop.com.au .
   • Provide your order number and a brief explanation of why you are not satisfied with the template.

4. Refund Process:

   • Once your return is approved, we will process your refund to the original method of payment.
   • Refunds may take up to 5-10 business days to appear on your statement, depending on your bank or credit card issuer.

5. Exceptions:

   • This satisfaction guarantee does not cover purchases of multiple templates (more than one).
   • Templates modified or altered significantly by the customer are not eligible for return.

We Value Your Feedback:

Your feedback is important to us. If you choose to return a template, we welcome any comments or suggestions on how we can improve our products and services.